#Contact Center Managers

• What Does a Contact Center Manager Do? Responsibilities and Daily Decisions — A contact center manager runs a large team, a budget and the experience of thousands of customers a day, all at once. What the role really owns, what the week looks like, and the decisions that make the difference.
• CXPeek launches: an Arabic platform for a deeper look at customer experience, contact centers and customer service — As Customer Service Week comes to a close, and days after CX Day, CXPeek has launched. It brings verified news, practical articles, free training courses and industry events together in one place for everyone working in the field.
• What is CXPeek and how can it help you? — An Arabic platform for a deeper look at customer experience, contact centers and customer service. What you will find there, how to use it for your role, and how to share your expertise.